FAQ's

Sensitive information is exchanged between your web browser to and from our website via SSL (Secure Sockets Layer) technology. We adhere to the latest PCI Data Security Standard requirements to protect your information which is then encrypted and stored on our website.

We accept Company Checks, Bank Checks and Wire Transfers,

Unfortunately we do not offer support for any product you order through atopdeals. Support would be available through the product’s manufacturer. Any technical inquiries should also be directed to the manufacturer.

To submit a purchase order you must be a member and have a Atop Deals INC member login account. To obtain an account you must sign up, when our sales department verifies your company information you will be emailed information pertaining to your member login account.

In order to create an account you must request for membership. The link is located on the top of the page labeled “Request For Membership”. Enter the required information and click Submit. Your request will be forwarded to one of our representatives for verification and approval. We will contact you via email to approve or deny your membership request.

No. We are a B2B wholesaler committed to support companies to find best deals of various products quickly and easily.

No, Membership is locked to one company. Any new company will have to apply for membership.

You will need to use the “Contact Us” link on the Member Portal in order to request a Sales Tax Exempt Form. Once the form is submitted and approved you will not be required to pay sales tax.

Unfortunately not. We utilize vendors from around the world and do not currently house the products ourselves.

It may take between 2 and 5 business days for an order to be processed and then shipped.

You must report the late arrival into our RMA request system. Please have the tracking number and invoice number available. You will need this information in order for our representatives to determine if reimbursement is warranted.

Any shipment that arrives damaged must be reported immediately to our RMA request system. Take photos of the package from all angles. Log into the Member Portal and use the RMA system to select shipment damaged, fill in the required fields and use our file uploader on the RMA system to send the photos. A representative will notify you once this process is complete.

If a shipment is very late and presumed lost, use the RMA request system in the Member Portal page to report a lost shipment. Please have your invoice and tracking information available when filling out the required fields. A representative will work with the carrier to investigate the whereabouts of the shipment. Once this investigation is complete, a representative will contact you with a resolution.

Duties and taxes vary from country to country. All duties and taxes of each individual shipment are the ultimate responsibility of the company that places the order.

Members are to use our RMA request system in the Member Portal page to begin the RMA process. Product or products must be 100% complete with all original package contents and materials. Shipping is the responsibility of the entity requesting for an RMA. All shipments must have RMA numbers on the shipment box in order to be accepted.

All refunds are processed in 5 to 7 business days and are paid out via company check.